Send a request
Email contact@bntyful.com with the subject BNTYFUL data deletion request. Where possible, write from your account or enquiry email address.
- Tell us whether your request concerns a website enquiry, the Research Intelligence workspace, WhatsApp messages, or more than one service.
- Provide the account email or WhatsApp number associated with the information and, if relevant, your organisation’s name.
- Describe the information or account you want deleted. Include only what is needed to locate it.
Do not send passwords, one-time codes or identity documents with your initial request. If identity checks are needed, we will explain the minimum information required.
Email a deletion request ↗What happens next
We review the request, confirm identity where necessary, and determine which records we control. If your organisation controls workspace information, we may need to coordinate with it or direct you to its administrator. We will explain any required next steps and respond within the time required by applicable law.
Deletion may cover enquiry records, account details and business-held WhatsApp conversation information, depending on your request and our role. If information must be retained for legal obligations, security or a dispute, we will explain the applicable limits. We will communicate the outcome through the request channel.
WhatsApp and other providers
Deleting or clearing a WhatsApp chat on your device, blocking the business or disconnecting an account does not automatically delete records held by BNTYFUL. Send a request using the steps above. We cannot delete copies controlled independently by WhatsApp, another user or another organisation; those parties have their own request procedures.
More information
See our Privacy Policy for the information we process, our purposes, recipients and retention approach.