Who is responsible
BNTYFUL SOUTH AFRICA (PTY) LTD
Registration No: 2026 / 467578 / 07
9 Forest Gardens Estate Fisher Haven, Hunters Estate Drive, Hunters Home, Knysna, South Africa, 6570
BNTYFUL SOUTH AFRICA (PTY) LTD (BNTYFUL, we or us) is responsible for website enquiries and account, security and service records. Contact contact@bntyful.com.
Your organisation decides what information about other people is placed in its workspace and why. We handle that information on the organisation’s instructions to provide the workspace.
Information we collect and where it comes from
- Website enquiries: your name, work email, company, service preferences, message and the page from which you enquire. Our form sends this information through Formspree. Required fields are marked in the form.
- Workspace accounts: name, email address, organisation and role.
- Workspace information: information supplied by you or your organisation, which may include business research, contact and professional details, notes and meeting information.
- WhatsApp: your phone number and message content when you contact our business account. Voice messages are converted to text; we keep the text rather than the audio.
- Service records: sign-in, security and technical records needed to operate, protect and support the service.
Information comes from you, your organisation, WhatsApp when you message us, and material your organisation adds. Enquiries and WhatsApp messages are voluntary. Without the information needed to respond, we may be unable to assist. An account is required for the workspace. Do not include passwords, verification codes, payment-card details or unnecessary sensitive information in an enquiry or message.
How we use information
We use information to respond to enquiries, provide and secure the workspace, authenticate invited users, answer WhatsApp questions, carry out requests made by a linked member for their organisation, provide support and meet legal obligations. A language model may draft replies or other requested text. We do not use solely automated processing to make decisions with legal or similarly significant effects on you.
Where applicable law requires a legal basis, processing is based on providing a requested service or performing a contract, legitimate interests in operating and securing our services, legal obligations, or consent where required. Submitting an enquiry does not by itself give permission for WhatsApp marketing. We do not sell personal information.
Who receives information
Recipients may include your workspace organisation; providers that host and secure services, deliver WhatsApp messages, store information, transcribe voice messages or generate text; and professional advisers, courts or regulators when required by law.
This website uses Formspree to deliver enquiries. WhatsApp communications use the WhatsApp Business Platform provided by Meta/WhatsApp. Links to WhatsApp and Telegram open services with their own privacy terms. Workspace and AI providers process information to support the requested service. Contact us for questions about the providers involved in your organisation’s service.
International processing
Providers may process information outside your country, including outside South Africa, where privacy laws may differ. We use such processing to provide the service and require recipients to protect information. Applicable transfer requirements and safeguards depend on the service and the jurisdictions involved.
Retention and protection
We retain enquiry information for responding to and managing the enquiry and any resulting service relationship. Workspace information is kept while an account or workspace is active and it is needed to provide the service, meet legal duties or resolve disputes. We then delete it or reduce it so that it no longer identifies a person. You can request deletion earlier.
We limit access to people who need information for their work and require providers to protect it. No storage or transmission method is completely secure. Some records may need to be retained for legal, security or dispute purposes; we explain applicable exceptions when handling a request.
Cookies and storage
We do not add advertising or analytics cookies to this service website. Hosting and security providers may use necessary technical mechanisms to deliver and protect the site. The workspace uses essential storage for signed-in sessions. Third-party services opened from our links operate under their own policies.
Your choices, rights and deletion requests
Contact contact@bntyful.com to request access, correction, deletion, restriction or an end to processing where applicable law provides that right. You may object to processing and withdraw consent where processing relies on consent. Withdrawal does not affect earlier lawful processing.
Follow our data deletion instructions. We may verify identity and, for organisation-controlled workspace records, refer or coordinate the request with that organisation. You can ask us to stop optional messages by email, and you can block our WhatsApp account. Blocking or deleting a chat does not itself delete business-held records.
You may complain to the privacy regulator where you live. For South African matters, see the Information Regulator for current complaint channels.
Children and policy changes
The workspace and assistant are for invited business users and are not directed at anyone under 18. We do not knowingly collect children’s personal information. We will publish policy changes here and update the date.
Contact us
For questions about this website, the Research Intelligence workspace or the WhatsApp assistant, contact contact@bntyful.com. For access, correction or deletion requests, use the data request instructions.